FAQs
These are the answers to the questions we hear most often. Take a look - there's a good chance you'll find your answer here too.
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Shipping and Order Information
Please use this formula to determine when your order will arrive:
Processing Time + Shipping Time = Total Delivery Time
Orders are processed within 1-2 business days, Monday thru Friday (excluding weekends and holidays). All TailGators are shipped via UPS Ground. Expedited shipping (3 Day, 2 Day, Overnight) is available at additional cost and orders must be received by 10:00AM (PST). The cost of shipping is determined on the website by the items ordered, service requested, and their weight. Once your order has shipped, you will receive an email with your UPS tracking number.
International shipments are shipped via USPS (rates as quoted) and subject to duties, taxes, and customs fees in your country. These extra fees are your responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges.
Sales tax is only added to orders delivered within California. The current sales tax rate is 7.375%.
Ordering Replacement Parts
Replacement parts can be ordered directly from the tailgatorzone.com store. Please identify your model and the part needed from your owner’s manual (also available online). If you need further assistance, please contact our service dept.
Order parts (coming soon!)
Repair/Maintenance Service
To ensure your Gator stays in optimal condition and continues to bring years of enjoyment, maintenance and repair services are available through the TailGator service dept.
Please contact us for more information.
Return Instructions
When sending in your Gator for repair/maintenance, please follow these simple steps to ensure a timely turnaround:
- Empty the fuel tank
- Clean it
- Include a note describing the service request
- Include a contact number and return address
Failure to follow this procedure may cause unnecessary delays in servicing your machine.
TailGator Manual
Download your TailGator owner’s manual in PDF format.
Gen 3 (Model TE 475)
Gen 2 (Model TE 400 LE)
Gen 1 (Model TE 400)
Gator Evolution
What model do I have? Click here to identify your TailGator model.
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